Enterprise OmniChannel & AI

Unlock the power of AI & hybrid-working and enhance customer communications for large businesses across voice, chat, and social messaging platforms such as webchat and WhatsApp. Equipping agents withessential tools directly within Microsoft Teams enables enterprises to streamline processes, integrate natural-feeling chat interactions, and conduct sentiment analysis. All of this contributes to a higher level of customer satisfaction and informed decision-making. Gain invaluable insights into customer interactions and operational efficiency, enabling data-driven decisions that fuel continuous improvement.

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SOLUTION

Functionalities for your business

Unlock the full potential of your Microsoft Teams Contact Center with OmniChannel and AI capabilities

  • Voice, chat & social messaging
  • AI Powered
  • Advanced Insights
  • Workflow Integration
  • Security & Auditing
  • API Framework
specifications

Features in the Spotlight

A quick overview of our the powerful features. Book a demo to see our complete feature list and discuss your specific needs

Personalized omnichannel customer communications

Enable personalized omnichannel customer communications via voice, chat, SMS, webchat, and social messaging platforms like WhatsApp. Embrace company-wide hybrid working with robust technology solutions for seamless collaboration. Adapt to remote collaboration models, ensuring continuity and productivity across the organization. Prioritize agility, responsiveness, and connectivity to drive customer satisfaction and organizational success

AI-powered

By leveraging AI, your organization is empowered to optimize customer communications, ensuring high-quality AI-supported experiences that ultimately improve customer satisfaction. Utilize cutting-edge technologies such as Azure OpenAI, translation technology, Microsoft Copilot, and Sentiment Analysis to optimize customer experiences. By leveraging text-to-speech and speech-to-text capabilities, you can further enhance communication channels and provide a seamless experience for customers across all channels

Advanced insights

Unlock advanced insights by seamlessly integrating PowerBI reporting and other management tools. Gain invaluable perspectives to support your business’ continuous improvement strategy. Use tools that simultaneously improve the efficiency of work processes and enhance the quality of individuals, departments, or entire organizations

Business process automation and optimization

Empower your organization by implementing systems to automate repetitive tasks and seamlessly integrate omnichannel communication into your workflow. This dual approach streamlines operations and enables your staff to better allocate time and energy towards their most important tasks, ultimately enhancing productivity and efficiency. By adopting such strategies, your organization can meet its core objectives by intelligently leveraging technology to optimize processes, improve collaboration, and achieve higher levels of effectiveness

Security & Auditing

Role-based access ensures that sensitive information is only accessible to authorized personnel. Additionally, maintaining an audit trail allows for in-depth monitoring of user activities, providing transparency and accountability within the system. By prioritizing these measures, organizations can boost their security infrastructure and adhere to regulatory requirements while safeguarding sensitive data from unauthorized access or malicious intent

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Pricing

Interested in our pricing? Here you'll find our subscriptions and contact one of our partners to obtain a quote

PRICING
Customer cases

Success stories

We take pride in partnering with diverse international clients across various sectors. From Education and Recruitment to Finance, Government, Healthcare, and Manufacturing.

customer cases

Customer case: Fagron

  • Improve reachability Costumer Service.
  • Getting a complete overview on costumer history.
  • Avoid major delays for costumers.
  • Make data-driven decision to improve costumer.
Together with prescribers and pharmacists, Fagron strives to improve personalized medicine and to make it (more) accessible for patients. Fagron aim is to have a significant impact on the health and welfare of people.
Together with prescribers and pharmacists, Fagron strives to improve personalized medicine and to make it (more) accessible for patients. Fagron aim is to have a significant impact on the health and welfare of people.
Case

Customer case: TMC

  • Utilize cloud-first strategy for maximum scalability and flexibility - in line with TMC's cloud-first strategy.
  • Address critical telephony provider issue swiftly with minimal disruption.
  • Seamlessly integrate telephony and contact center with Microsoft Teams.
In the beginning of 2023, high tech consultancy TMC moved to Teams powered communications, using ROGER365.io’s contact center solution in combination with telephony from INTO and technical network services from oneCentral. This project was realized in record time, meeting all the requirements of their complex business operations.
In the beginning of 2023, high tech consultancy TMC moved to Teams powered communications, using ROGER365.io’s contact center solution in combination with telephony from INTO and technical network services from oneCentral. This project was realized in record time, meeting all the requirements of their complex business operations.
Case

Customer case: Driessen Groep

  • Optimize systems for employee and recruit contentment.
  • Simplify agent connection for efficient interactions.
  • Integrate Teams and ROGER365.io for advanced functionality.
  • Smooth setup; integrate and expand client data.
Based in Helmond, in the Dutch province of North Brabant, Driessen Groep knows the importance of keeping people happy. Each of the 14 companies in the Driessen Groep has a distinct focus, covering services such as recruitment, HR consultancy, training and personal development, and support with health and wellbeing. What they all have in common, however, is the need for a capable and reliable call center.
Based in Helmond, in the Dutch province of North Brabant, Driessen Groep knows the importance of keeping people happy. Each of the 14 companies in the Driessen Groep has a distinct focus, covering services such as recruitment, HR consultancy, training and personal development, and support with health and wellbeing. What they all have in common, however, is the need for a capable and reliable call center.
Case

Customer case: Oak Innovation

  • Integration of an omni-channel recording function to capture interactions more efficiently across channels.
  • Securely manage recorded data to meet industry standards.
  • Leverage ClarifyGo and ROGER365.io integration for enhanced capabilities.
In the beginning of 2023, we announced the exciting partnership between ROGER365.io and Oak Innovation.By integrating ROGER365.io with Oak’s ClarifyGo solution, businesses can benefit from a Microsoft Certified contact center solution with an integrated, compliant call recording facility. Because Oak Innovation’s ClarifyGo solution is also Microsoft Certified, companies can benefit from the highest level of standards and security throughout, contained within a versatile and scalable CCaaS solution.
In the beginning of 2023, we announced the exciting partnership between ROGER365.io and Oak Innovation.By integrating ROGER365.io with Oak’s ClarifyGo solution, businesses can benefit from a Microsoft Certified contact center solution with an integrated, compliant call recording facility. Because Oak Innovation’s ClarifyGo solution is also Microsoft Certified, companies can benefit from the highest level of standards and security throughout, contained within a versatile and scalable CCaaS solution.
Case

Customer case: Laspartners Multiweld

  • Shift away from traditional methods towards efficient online channels.
  • Leveraging Microsoft Teams as central communication hub for webchat and WhatsApp.
  • Resolve issues with WhatsApp accessibility and streamline communication within Teams.
  • Explore potential benefits of chatbot integration as communication volume increases.
With nine locations across The Netherlands and Belgium, Laspartners Multiweld are the experts when it comes to welding. Ease of accessibility is the key to growing and maintaining a strong customer base.
With nine locations across The Netherlands and Belgium, Laspartners Multiweld are the experts when it comes to welding. Ease of accessibility is the key to growing and maintaining a strong customer base.
Case

Customer case: DRV Accountants & Adviseurs

  • Omni-channel solution for addressing inefficiencies in traditional customer contact methods.
  • Integration with Microsoft 365 for enhanced communication channels post-migration.
  • Utilization of ROGER365.io for seamless integration with Teams and expanding communication avenues.
DRV Accountants & Adviseurs is a Dutch business with accountants, tax specialists, and advisers that focus on small and medium enterprises (SMEs). By supporting ‘companies that form the backbone of our economy’, they make a promise to their customers to excel in client satisfaction and quality for entrepreneurs in SMEs. DRV understands that, in order to keep this promise, they must be easily and readily accessible to their clients. They recognized that a modern company only being reachable by telephone and by email is somewhat outdated, so DRV went looking for a robust, omni-channel solution.
DRV Accountants & Adviseurs is a Dutch business with accountants, tax specialists, and advisers that focus on small and medium enterprises (SMEs). By supporting ‘companies that form the backbone of our economy’, they make a promise to their customers to excel in client satisfaction and quality for entrepreneurs in SMEs. DRV understands that, in order to keep this promise, they must be easily and readily accessible to their clients. They recognized that a modern company only being reachable by telephone and by email is somewhat outdated, so DRV went looking for a robust, omni-channel solution.
Case
SOLUTIONS

Our other solutions

Is the Enterprise OmniChannel & AI not what you’re looking for? Look at our other solutions.

Reception

Empower your receptionists and first-line workers with a powerful tool for smooth customer communication

  • Easy answering & transferring of calls
  • Presence & Calendar insights
  • Contact search & Favorites list
  • Caller identification
more info
Professional

Upgrade Microsoft Teams with ROGER365.io to efficiently route incoming conversations to the right agent. Equip your agents with the tools they need to deliver great customer experiences

  • Agent & Supervisor Teams app
  • Intelligent Call Queues
  • Call Distribution
  • Reporting
  • CRM Integration
more info