Attendant Console

Our Attendant Console makes transferring incoming calls to colleague's quick work. It provides receptionists or attendants with a real-time overview into their colleagues’ Teams status and Outlook Calendars. If a colleague is unavailable, the attendant can easily send a callback request. Using an integration with your CRM, the incoming caller's name and company is immediately displayed - making handling calls super easy

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SOLUTION

Functionalities for your business

Empower your receptionists and first-line workers with a powerful tool for smooth customer communication

  • Easy answering & transferring of calls
  • Presence & Calendar insights
  • Contact search & Favorites list
  • Caller identification
specifications

Features in the Spotlight

A quick overview of the most powerful features. Book a demo to see our complete feature list and discuss your specific needs

Clear overview

Manage incoming calls efficiently and with ease. The Attendant Console provides receptionists with a clear overview, offering live insights into the queue, enabling seamless collaboration and teamwork

Easy answering & transferring of calls

Effortlessly manage incoming calls with features such as favorites, calendar integration, and note-taking capabilities. Perform blind, consultative, and safe transfers, along with call parking and callback request options, ensuring smooth and efficient call handling

Know who is calling you

The Attendant Console allows you to identify incoming callers, integrating seamlessly with your CRM system to provide detailed information about each caller, supporting personalized and efficient interactions.

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Pricing

Interested in our pricing? Here you'll find our subscriptions and contact one of our partners to obtain a quote

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Customer cases

Success stories

We take pride in partnering with diverse international clients across various sectors. From Education and Recruitment to Finance, Government, Healthcare, and Manufacturing.

customer cases

Customer case: Fagron

  • Improve reachability Costumer Service.
  • Getting a complete overview on costumer history.
  • Avoid major delays for costumers.
  • Make data-driven decision to improve costumer.
Together with prescribers and pharmacists, Fagron strives to improve personalized medicine and to make it (more) accessible for patients. Fagron aim is to have a significant impact on the health and welfare of people.
Together with prescribers and pharmacists, Fagron strives to improve personalized medicine and to make it (more) accessible for patients. Fagron aim is to have a significant impact on the health and welfare of people.
Case

Customer case: TMC

  • Utilize cloud-first strategy for maximum scalability and flexibility - in line with TMC's cloud-first strategy.
  • Address critical telephony provider issue swiftly with minimal disruption.
  • Seamlessly integrate telephony and contact center with Microsoft Teams.
In the beginning of 2023, high tech consultancy TMC moved to Teams powered communications, using ROGER365.io’s contact center solution in combination with telephony from INTO and technical network services from oneCentral. This project was realized in record time, meeting all the requirements of their complex business operations.
In the beginning of 2023, high tech consultancy TMC moved to Teams powered communications, using ROGER365.io’s contact center solution in combination with telephony from INTO and technical network services from oneCentral. This project was realized in record time, meeting all the requirements of their complex business operations.
Case

Customer case: Driessen Groep

  • Optimize systems for employee and recruit contentment.
  • Simplify agent connection for efficient interactions.
  • Integrate Teams and ROGER365.io for advanced functionality.
  • Smooth setup; integrate and expand client data.
Based in Helmond, in the Dutch province of North Brabant, Driessen Groep knows the importance of keeping people happy. Each of the 14 companies in the Driessen Groep has a distinct focus, covering services such as recruitment, HR consultancy, training and personal development, and support with health and wellbeing. What they all have in common, however, is the need for a capable and reliable call center.
Based in Helmond, in the Dutch province of North Brabant, Driessen Groep knows the importance of keeping people happy. Each of the 14 companies in the Driessen Groep has a distinct focus, covering services such as recruitment, HR consultancy, training and personal development, and support with health and wellbeing. What they all have in common, however, is the need for a capable and reliable call center.
Case

Customer case: Oak Innovation

  • Integration of an omni-channel recording function to capture interactions more efficiently across channels.
  • Securely manage recorded data to meet industry standards.
  • Leverage ClarifyGo and ROGER365.io integration for enhanced capabilities.
In the beginning of 2023, we announced the exciting partnership between ROGER365.io and Oak Innovation.By integrating ROGER365.io with Oak’s ClarifyGo solution, businesses can benefit from a Microsoft Certified contact center solution with an integrated, compliant call recording facility. Because Oak Innovation’s ClarifyGo solution is also Microsoft Certified, companies can benefit from the highest level of standards and security throughout, contained within a versatile and scalable CCaaS solution.
In the beginning of 2023, we announced the exciting partnership between ROGER365.io and Oak Innovation.By integrating ROGER365.io with Oak’s ClarifyGo solution, businesses can benefit from a Microsoft Certified contact center solution with an integrated, compliant call recording facility. Because Oak Innovation’s ClarifyGo solution is also Microsoft Certified, companies can benefit from the highest level of standards and security throughout, contained within a versatile and scalable CCaaS solution.
Case

Customer case: Laspartners Multiweld

  • Shift away from traditional methods towards efficient online channels.
  • Leveraging Microsoft Teams as central communication hub for webchat and WhatsApp.
  • Resolve issues with WhatsApp accessibility and streamline communication within Teams.
  • Explore potential benefits of chatbot integration as communication volume increases.
With nine locations across The Netherlands and Belgium, Laspartners Multiweld are the experts when it comes to welding. Ease of accessibility is the key to growing and maintaining a strong customer base.
With nine locations across The Netherlands and Belgium, Laspartners Multiweld are the experts when it comes to welding. Ease of accessibility is the key to growing and maintaining a strong customer base.
Case

Customer case: DRV Accountants & Adviseurs

  • Omni-channel solution for addressing inefficiencies in traditional customer contact methods.
  • Integration with Microsoft 365 for enhanced communication channels post-migration.
  • Utilization of ROGER365.io for seamless integration with Teams and expanding communication avenues.
DRV Accountants & Adviseurs is a Dutch business with accountants, tax specialists, and advisers that focus on small and medium enterprises (SMEs). By supporting ‘companies that form the backbone of our economy’, they make a promise to their customers to excel in client satisfaction and quality for entrepreneurs in SMEs. DRV understands that, in order to keep this promise, they must be easily and readily accessible to their clients. They recognized that a modern company only being reachable by telephone and by email is somewhat outdated, so DRV went looking for a robust, omni-channel solution.
DRV Accountants & Adviseurs is a Dutch business with accountants, tax specialists, and advisers that focus on small and medium enterprises (SMEs). By supporting ‘companies that form the backbone of our economy’, they make a promise to their customers to excel in client satisfaction and quality for entrepreneurs in SMEs. DRV understands that, in order to keep this promise, they must be easily and readily accessible to their clients. They recognized that a modern company only being reachable by telephone and by email is somewhat outdated, so DRV went looking for a robust, omni-channel solution.
Case
SOLUTIONS

Our other solutions

Is the Attendant Console not what you’re looking for? Look at our other solutions.

Professional

Upgrade Microsoft Teams with ROGER365.io to efficiently route incoming conversations to the right agent. Equip your agents with the tools they need to deliver great customer experiences

  • Agent & Supervisor Teams app
  • Intelligent Call Queues
  • Call Distribution
  • Reporting
  • CRM Integration
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Omnichannel & AI

Unlock the full potential of your Microsoft Teams Contact Center with OmniChannel and AI capabilities

  • Voice, chat & social messaging
  • AI Powered
  • Advanced Insights
  • Workflow Integration
  • Security & Auditing
  • API Framework
more info