Professional Contact Center

Enhance Microsoft Teams to effectively route conversations to the right agents equipped for an excellent customer experience. Optimize corporate processes with a 360-degree customer view, streamlining communications through Microsoft Teams, empowering agents, and significantly improving customer experience. Unlock robust reporting capabilities for informed decision-making in your operations

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SOLUTION

Functionalities for your business

Upgrade Microsoft Teams with ROGER365.io to efficiently route incoming conversations to the right agent. Equip your agents with the tools they need to deliver great customer experiences

Agent & Supervisor Teams app
Intelligent Call Queues
Call Distribution
Reporting
CRM Integration

specifications

Features in the Spotlight

A quick overview of our most powerful features. Book a demo to see our complete feature list and discuss your specific needs

Agent Teams app

The Agent app is designed to empower agents by simplifying their tasks and making them more efficient. It offers realtime queue insights and statistics like longest waiting, answered calls, and available agents. With seamless CRM integrations, it ensures access to up-to-date information

Intelligent Call Queues

Optimize call handling by routing callers to the most suitable agent based on skills, caller history, or priority. Reduce wait times using algorithms, and benefit from advanced features like priority-based handling, and automated responses to enhance customer service.

Advanced Call Flow Editor

Introducing the Advanced Call Flow Editor, a powerful tool that empowers businesses to customize their call handling processes with precision. With advanced routing methods, dynamic scheduling options, and skill-based routing capabilities, businesses can optimize their call flows to ensure they’re directed to the right agents at the right time, enhancing customer satisfaction and operational efficiency

Outbound Dialing

Outbound Dialing, a feature designed to streamline outbound calls by enabling agents to dial directly from the department's phone. This eliminates confusion and ensures all calls are logged accurately, enhancing efficiency, and tracking capabilities

Supervisor

Empower your supervisors with real-time insights and agent management capabilities. Seamlessly join calls, whisper, or listen-in to provide immediate support and coaching to your agents. Gain the ability to manage agent queues and adjust availability statuses as needed. Ensure optimal resource allocation and performance enhancement across your contact center operations

Reporting

Unlock the power of reporting: dive deep into Team and organizational performance metrics with our comprehensive reporting tool. Visualize heatmaps, evaluate agent performance, and monitor status availability for enhanced decision-making and continuous improvement

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Pricing

Interested in our pricing? Here you'll find our subscriptions and contact one of our partners to obtain a quote

PRICING

Customer cases

Success stories

We take pride in partnering with diverse international clients across various sectors. From Education and Recruitment to Finance, Government, Healthcare, and Manufacturing.

customer cases

Customer case: Fagron

Improve reachability Costumer Service.
Getting a complete overview on costumer history.
Avoid major delays for costumers.
Make data-driven decision to improve costumer.

Together with prescribers and pharmacists, Fagron strives to improve personalized medicine and to make it (more) accessible for patients. Fagron aim is to have a significant impact on the health and welfare of people.

Case

Customer case: TMC

Utilize cloud-first strategy for maximum scalability and flexibility - in line with TMC's cloud-first strategy.
Address critical telephony provider issue swiftly with minimal disruption.
Seamlessly integrate telephony and contact center with Microsoft Teams.

In the beginning of 2023, high tech consultancy TMC moved to Teams powered communications, using ROGER365.io’s contact center solution in combination with telephony from INTO and technical network services from oneCentral. This project was realized in record time, meeting all the requirements of their complex business operations.

Case

Customer case: Driessen Groep

Optimize systems for employee and recruit contentment.
Simplify agent connection for efficient interactions.
Integrate Teams and ROGER365.io for advanced functionality.
Smooth setup; integrate and expand client data.

Based in Helmond, in the Dutch province of North Brabant, Driessen Groep knows the importance of keeping people happy. Each of the 14 companies in the Driessen Groep has a distinct focus, covering services such as recruitment, HR consultancy, training and personal development, and support with health and wellbeing. What they all have in common, however, is the need for a capable and reliable call center.

Case

Customer case: Oak Innovation

Integration of an omni-channel recording function to capture interactions more efficiently across channels.
Securely manage recorded data to meet industry standards.
Leverage ClarifyGo and ROGER365.io integration for enhanced capabilities.

In the beginning of 2023, we announced the exciting partnership between ROGER365.io and Oak Innovation.By integrating ROGER365.io with Oak’s ClarifyGo solution, businesses can benefit from a Microsoft Certified contact center solution with an integrated, compliant call recording facility. Because Oak Innovation’s ClarifyGo solution is also Microsoft Certified, companies can benefit from the highest level of standards and security throughout, contained within a versatile and scalable CCaaS solution.

Case

Customer case: Laspartners Multiweld

Shift away from traditional methods towards efficient online channels.
Leveraging Microsoft Teams as central communication hub for webchat and WhatsApp.
Resolve issues with WhatsApp accessibility and streamline communication within Teams.
Explore potential benefits of chatbot integration as communication volume increases.

With nine locations across The Netherlands and Belgium, Laspartners Multiweld are the experts when it comes to welding. Ease of accessibility is the key to growing and maintaining a strong customer base.

Case

Customer case: DRV Accountants & Adviseurs

Omni-channel solution for addressing inefficiencies in traditional customer contact methods.
Integration with Microsoft 365 for enhanced communication channels post-migration.
Utilization of ROGER365.io for seamless integration with Teams and expanding communication avenues.

DRV Accountants & Adviseurs is a Dutch business with accountants, tax specialists, and advisers that focus on small and medium enterprises (SMEs). By supporting ‘companies that form the backbone of our economy’, they make a promise to their customers to excel in client satisfaction and quality for entrepreneurs in SMEs. DRV understands that, in order to keep this promise, they must be easily and readily accessible to their clients. They recognized that a modern company only being reachable by telephone and by email is somewhat outdated, so DRV went looking for a robust, omni-channel solution.

Case