Contact Center Solution for Microsoft Teams

ROGER365.io upgrades your Microsoft Teams environment into a professional Omnichannel Contact Center.

Integrating ROGER365.io into Microsoft Teams both enhances operational efficiency and lays the groundwork for your organization to embrace a more customer-focused and friendly business approach.

EXPLORE our Solutions
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ROGER365.io

What makes us unique

Forward-thinking pricing
Our per-queue pricing provides a scalable solution designed to evolve with your business, enabling you to grow without constraint

Telecom infrastructure independent
The Microsoft Extend Model (architecture used by ROGER365.io)  grants you the flexibility to opt for Direct Routing, Operator Connect or Microsoft Calling Plan

Native integrated in Microsoft Teams
Benefit from a unified platform where communication and customer interactions blend effortlessly, enhancing productivity and maintaining a smooth workflow for your team

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SOLUTIONS

Our solutions

Are you looking for a solution that empowers receptionists, or something that can handle high volumes of incoming calls in a support or sales-support environment? Or are you ready to go ‘full OmniChannel’ and make use of AI capabilities? Check out our complete solutions underneath

Attendant Console

Empower your receptionists and first-line workers with a powerful tool for smooth customer communication

  • Easy answering & transferring of calls
  • Presence & Calendar insights
  • Contact search & Favorites list
  • Caller identification
details

Professional Contact Center

Upgrade Microsoft Teams with ROGER365.io to efficiently route incoming conversations to the right agent. Equip your agents with the tools they need to deliver great customer experiences

  • Agent & Supervisor Teams app
  • Intelligent Call Queues
  • Call Distribution
  • Reporting
  • CRM Integration
details

Enterprise OmniChannel & AI

Unlock the full potential of your Microsoft Teams Contact Center with OmniChannel and AI capabilities

  • Voice, chat & social messaging
  • AI Powered
  • Advanced Insights
  • Workflow Integration
  • Security & Auditing
  • API Framework
details
RECEPTION
PROFESSIONAL
OMNICHANNEL AND AI
solutions

Our solutions

Reception

Attendant Console

Empower your receptionists and first-line workers with a powerful tool for smooth customer communication

  • Easy answering & transferring of calls
  • Presence & Calendar insights
  • Contact search & Favorites list
  • Caller identification
more info
Professional

Professional Contact Center

Upgrade Microsoft Teams with ROGER365.io to efficiently route incoming conversations to the right agent. Equip your agents with the tools they need to deliver great customer experiences

  • Agent & Supervisor Teams app
  • Intelligent Call Queues
  • Call Distribution
  • Reporting
  • CRM Integration
more info
Omnichannel & AI

Enterprise OmniChannel & AI

Unlock the full potential of your Microsoft Teams Contact Center with OmniChannel and AI capabilities

  • Voice, chat & social messaging
  • AI Powered
  • Advanced Insights
  • Workflow Integration
  • Security & Auditing
  • API Framework
more info
Customer cases

Success stories

We take pride in partnering with diverse international clients across various sectors. From Education and Recruitment to Finance, Government, Healthcare, and Manufacturing.

customer cases

Customer case: AXI Group

  • Personalized approach through CRM integration for enhanced customer interactions
  • Simple call flow configuration without VPN requirements, tailored to AXI’s business needs
  • Centralized handling of reception numbers across locations for seamless accessibility
  • Smooth Microsoft Teams integration for improved collaboration and efficiency
  • Reliable after-hours call forwarding via Power Automate, ensuring on-call staff availability
  • Reduced wait times and improved response time for incoming calls
  • Custom reporting and agent status tracking to meet government SLAs

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    Case

    Pharmaceutical Salary Fund for Austria

    • Personalized approach through caller ID
    • Caller waiting time reduced to less than 2 minutes
    • In-house call flow configuration depending on the situation
    • Call abandonment rate reduced to less than 3 %
    • Post-processing time reduced by 80 %
    • 90 % of calls reach their intended contact person
    Case

    Customer case: Laspartners Multiweld

    • Shift away from traditional methods towards efficient online channels.
    • Leveraging Microsoft Teams as central communication hub for webchat and WhatsApp.
    • Resolve issues with WhatsApp accessibility and streamline communication within Teams.
    • Explore potential benefits of chatbot integration as communication volume increases.
    Case

    Customer case: DRV Accountants & Adviseurs

    • Omni-channel solution for addressing inefficiencies in traditional customer contact methods.
    • Integration with Microsoft 365 for enhanced communication channels post-migration.
    • Utilization of ROGER365.io for seamless integration with Teams and expanding communication avenues.
    Case

    Customer case: TMC

    • Utilize cloud-first strategy for maximum scalability and flexibility - in line with TMC's cloud-first strategy.
    • Address critical telephony provider issue swiftly with minimal disruption.
    • Seamlessly integrate telephony and contact center with Microsoft Teams.
    Case

    Customer case: Oak Innovation

    • Integration of an omni-channel recording function to capture interactions more efficiently across channels.
    • Securely manage recorded data to meet industry standards.
    • Leverage ClarifyGo and ROGER365.io integration for enhanced capabilities.
    Case

    Customer case: Driessen Groep

    • Optimize systems for employee and recruit contentment.
    • Simplify agent connection for efficient interactions.
    • Integrate Teams and ROGER365.io for advanced functionality.
    • Smooth setup; integrate and expand client data.
    Case

    Customer case: Fagron

    • Improve reachability Costumer Service.
    • Getting a complete overview on costumer history.
    • Avoid major delays for costumers.
    • Make data-driven decision to improve costumer.
    Case