Blog
Blog

Blog: ROGER365.io announces new dedicated Attendant Console for Teams Contact Centers

ROGER365.io announces the release of a new Attendant Console for their Contact Center for Teams solution. With this dedicated interface, receptionists are empowered to take the most appropriate actions, with a clear overview. The new Attendant Console gives receptionists and phone attendants greater visibility and control over communications and covers all the functionality receptionists need to offer callers a first-class and modern experience. This new Attendant Console is part of ROGER365's Contact Center for Teams that allows you to connect all communications, enterprise resources and business processes in a single, integrated, native app.

Attendant Console for receptionists

Receptionists play an essential role in presenting a professional and friendly first point of contact for callers. Instead of using an automated Interactive Voice Response (IVR) system, with multiple-choice menus, many companies prefer to use a phone/front-desk attendant or receptionist because they can offer better, more customized support and a personal touch. By using the new Attendant Console with ROGER365.io’s Contact Center for Teams solution, receptionists can connect callers seamlessly with the right colleague, and enhance productivity using a variety of features and tools.

The Attendant Console empowers receptionists and front-desk attendants to take the most appropriate actions, with a clear overview. They can easily create a consult-transfer, blind transfer, or a call-back notification. With one click, they can check colleague availability, search for people using keywords, and use customized notes to determine who is most apt to receive a call at that moment.

ROGER365.io’s Attendant Console is fully integrated with the Contact Center platform, so receptionists can utilize enterprise resources like CRMs and other data sources to provide the highest level of customer experience. Thanks to ROGER365.io’s vast API library, there are also almost limitless possibilities for integrating it with complex business processes and customizing this feature to perfectly match each specific business and its needs.

Using this feature, companies can also consolidate multiple offices and numbers, and handle these as separate queues within the Console. The Attendant Console can be used at any location, making it well-suited to flexible and hybrid working.

“With the Attendant Console, ROGER365.io solves numerous challenges for receptionists and attendants. It empowers them to take the most appropriate action with a clear overview. We believe the Attendant Console will help receptionists to do their job at the highest level, and make it more enjoyable with a dedicated interface.”

-        Gerben Hoogwerff Kroon, Founder & CEO, ROGER365.io

ROGER365.io: In a CCaaS of its own

ROGER365.io offers the world’s first truly Teams-native Omnichannel Contact Center solution that includes Social Messaging, Voice, SMS, Webchats and more.

All these channels are handled with a single Teams-native app that gives agents a full range of Contact Center tools and links them seamlessly to automations and other business processes, while Supervisors have total vision over the effectiveness and efficiency of operations.

Based on the familiar and secure Teams framework, ROGER365.io offers businesses a complete Contact Center package: skills based routing, auto-attendant, CRM integration, chatbots, advanced analytics and reporting, Supervisor and Agent apps, Social Messaging (including WhatsApp), live queue and agent overview, automations using webhooks, Powerframe and Power BI, Live call overview, Monitor, Whisper, and Join, IVR, custom integrations, and more.

No items found.

Register for webinar

Fill in your details and register for the webinar.
Thank you! Your submission has been received!
Oeps! Er ging iets mis, probeer het later opnieuw.
Please fill in your name
Please fill in your (correct) e-mail address
Accept the privacy statement
Thank you! Your submission has been received!
Oeps! Er ging iets mis, probeer het later opnieuw.

Download whitepaper

Fill in your details and download the whitepaper right away.
Gelukt!
De whitepapr staat voor je kaar:
Something went wrong... Please try again.
Fill in your details and download the whitepaper right away.
Please fill in your name
Please fill in your (correct) e-mail address
Accept the privacy statement
Thank you for your interest in our whitepaper
It's ready for you here:
Something went wrong... Please try again.