Contact Center-Lösung für Microsoft Teams
ROGER365.io macht aus Ihrer Microsoft Teams Umgebung ein professionelles Omnichannel Contact Center.
Die Integration von ROGER365.io in Microsoft Teams steigert nicht nur die betriebliche Effizienz, sondern legt auch den Grundstein dafür, dass Ihr Unternehmen einen kundenorientierten und freundlichen Geschäftsansatz verfolgt.
Was uns einzigartig macht
Vorausschauende Preisgestaltung
Unsere Preisgestaltung pro Warteschlange bietet eine skalierbare Lösung, die sich mit Ihrem Unternehmen weiterentwickelt und Ihnen ein uneingeschränktes Wachstum ermöglicht.
Unabhängig von der Telekommunikationsinfrastruktur
Das Microsoft Extend-Modell (=Architektur, die von ROGER365.io verwendet wird) bietet Ihnen die Flexibilität, sich für Direct Routing, Operator Connect oder Microsoft Calling Plan zu entscheiden
Native Integration in Microsoft Teams
Profitieren Sie von einer einheitlichen Plattform, auf der Kommunikation und Kundeninteraktionen mühelos ineinander übergehen, um die Produktivität zu steigern und einen reibungslosen Arbeitsablauf für Ihr Team zu gewährleisten.
Unsere Lösungen
Sind Sie auf der Suche nach einer Lösung, die das Empfangspersonal unterstützt, oder nach einer Lösung, die ein hohes Aufkommen an eingehenden Anrufen in einer Support- oder Vertriebsunterstützungsumgebung bewältigen kann? Oder sind Sie bereit, den "OmniChannel"-Ansatz zu verfolgen und KI-Funktionen zu nutzen? Sehen Sie sich unsere kompletten Lösungen an
Attendant Console
Geben Sie Ihren Empfangsmitarbeitern ein leistungsstarkes Tool für eine reibungslose Kundenkommunikation an die Hand
- Einfaches Annehmen und Weiterleiten von Anrufen
- Einblicke in Präsenz und Kalender
- Kontaktsuche & Favoritenliste
- Anruferidentifizierung
Professionelles Kontaktzentrum
Statten Sie Microsoft Teams mit ROGER365.io aus, um eingehende Konversationen effizient an den richtigen Agenten weiterzuleiten. Statten Sie Ihre Agenten mit den Tools aus, die sie benötigen, um großartige Kundenerlebnisse zu liefern
- Agenten & Supervisoren Teams app
- Intelligente Anrufwarteschlangen
- Anrufverteilung
- Berichtswesen
- CRM-Integration
Enterprise OmniChannel & AI
Erschließen Sie das volle Potenzial Ihres Microsoft Teams Contact Centers mit OmniChannel- und KI-Funktionen
- Sprache, Chat und Social Messaging
- KI-gesteuert
- Erweiterte Einblicke und Berichte
- Integration von Arbeitsabläufen
- Sicherheit und Auditierung
- API Framework
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Unsere Lösungen
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Professionelles Kontaktzentrum
Statten Sie Microsoft Teams mit ROGER365.io aus, um eingehende Konversationen effizient an den richtigen Agenten weiterzuleiten. Statten Sie Ihre Agenten mit den Tools aus, die sie benötigen, um großartige Kundenerlebnisse zu liefern
- Agenten & Supervisoren Teams app
- Intelligente Anrufwarteschlangen
- Anrufverteilung
- Berichtswesen
- CRM-Integration
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Enterprise OmniChannel & AI
Erschließen Sie das volle Potenzial Ihres Microsoft Teams Contact Centers mit OmniChannel- und KI-Funktionen
- Sprache, Chat und Social Messaging
- KI-gesteuert
- Erweiterte Einblicke und Berichte
- Integration von Arbeitsabläufen
- Sicherheit und Auditierung
- API Framework
Erfolgsgeschichten
Wir sind stolz darauf, mit verschiedenen internationalen Kunden aus unterschiedlichen Branchen zusammenzuarbeiten. Von Bildung und Personalbeschaffung bis hin zu Finanzen, Behörden, Gesundheitswesen und Fertigung.
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